Originally established in Shenzhen in 2009, Shenzhen DDW Technology Co.,Ltd (own brand "DDW") is one of leading manufacturer &provider of commercial LCD displays.
Our products cover following category items:
1.UNB LCD video walls
2.Video wall controllers
3.Video wall racks
4.Android/Linux/Windows PC digitalsignage
5.Outdoor digital signage
6.Touch screen kiosk
We have a group companies own following facilities to accomplish the business:
1,2500㎡ production department
2,Own metal factory 2000㎡
3,Own panel warehouse 1000㎡
All departments R&D Technical, Purchase, Production(Assemble-QC-Packing-Shipping- Aftersales), Domestic &Overseas Sales, Merchandiser and Public Relationship joint corporately & effectively.
In order to ensure the good quality of products and high quality after-sales service, our company always adhere to the principle of customer first service. We make the after-sales service commitment as following:
1,All the products enjoy one year warranty and full life maintenance.
2,free system management and control software upgrade services.
3,Since the day that checks and accept qualification from complete project, we provide 12 months warranty . During this period, all the hardware and software of the equipment due to quality problems or unqualified parts are freely and timely processing by our company. DDW will assign senior engineer within 24 hours if users think that there is a need for technical personnel to the site to provide technical support.
4,All the technical services after installation, will be our after-sales service personnel to provide preventive equipment maintenance and local after-sales service.
5,We will provide free training and guidance services to user; system equipment operation and daily maintenance work also can be authorized by the trained and qualified user of their own technical personnel to responsible for it.
6,Product components and other perishable products are ready in after-sales service center , it can timely replace the bad parts of product for customer, to ensure the normal operation of the system.
7,We will provide long-term follow-up maintenance and technical support for all products. Free software upgrade services, hardware upgrades, only charge the cost.
8,For irresistible factors and break by user, external force extrusion, improper use or poor storage and other equipment damage caused by human factors, will not be free warranty.
DDW and our Resellers are available to support you in a number of ways. If you have a question or encounter a problem with your product, your first point-of-contact should be your authorized DDW Reseller.